Shipping & Returns

We want your shopping experience with VANROKLY to be simple and stress-free. Below you will find all the information about shipping and returns.
Shipping
Order Processing

Orders are usually processed within 1–2 business days (Monday to Friday, excluding public holidays).
Delivery Times

Delivery times vary depending on your location. Most customers receive their orders within 3–10 business days after shipping.
Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the weight of your order. You will see the exact cost before completing your purchase.
Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your package.
International Shipping

We ship to many countries. International delivery times and costs vary by destination. Customs fees or import duties (if any) are the responsibility of the customer.
Returns
Return Window

You may return unused items in their original packaging within 14 days of receiving your order.
Return Conditions

Items must be unused, unwashed, and in original condition
Original packaging and tags (if any) should be included
Products that show signs of use or damage caused by the customer cannot be returned

How to Start a Return

Please contact us first through the Contact page or by email. We will provide you with return instructions and the return address.
Return Shipping Costs

If the item is defective or we sent the wrong product, we will cover the return shipping cost.
For all other returns, the customer is responsible for the return shipping cost.

Exchanges

If you need a different size or product, contact us and we will help arrange an exchange when possible (subject to availability).
Refunds

Once we receive and inspect the returned item, refunds are processed within 5–7 business days to the original payment method.
Need Help?

If you have any questions about shipping or returns, feel free to contact us. We are happy to help.