FAQ

Frequently Asked Questions
Shipping & Delivery
How long does shipping take?

Orders are usually processed within 1–2 business days. Delivery times depend on your location, but most customers receive their order within 3–10 business days.
Do you ship internationally?

Yes, we ship to many countries. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How can I track my order?

Once your order ships, you will receive a tracking number by email so you can follow your package.
Returns & Exchanges
What is your return policy?

We accept returns within 14 days of delivery for unused items in original packaging. Please contact us first so we can guide you through the process.
Who pays for return shipping?

If the item is defective or we made a mistake, we cover the return shipping. For other returns, the customer is responsible for the return shipping cost.
Can I exchange an item for a different size?

Yes. Contact us and we will help arrange an exchange if the item is still available.
Products & Quality
Are your products good quality?

Yes. We carefully select durable fitness equipment and comfortable apparel designed for real training. Customer satisfaction is very important to us.
Do the resistance bands come in different strengths?

Yes. Many of our resistance bands are available in different resistance levels so you can choose what suits your fitness level.
How do I clean the products?

Most equipment can be wiped clean with a damp cloth. For apparel and yoga mats, please follow the care instructions on the product page or label.
Sizing
How do I choose the right size for apparel?

Please check our Size Guide page for detailed measurements. If you’re between sizes, we usually recommend sizing up for a more comfortable fit.
Payment
What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment options available at checkout.
Other Questions
I have another question. How can I contact you?

You can reach us through the Contact page or by email. We usually reply within 24 hours on business days.